30-Day Return Policy
30-Day Return Policy
Check Return Status
Check the status of your returned item on our Return Status page.
Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision.
If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. It's that simple.
Our Return Process
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Achenbachs), or damaged in any way cannot be accepted for return. Returns with no Achenbachs return code, and packages that are improperly packaged or uninsured will be refused receipt.
How To Prepare A Return
To return a diamond or jewelry item to Achenbachs, follow our three step process:
1. Your Return Authorization Code. Call 800-784-0575 and you will be given a Return Authorization Code. Write this code on the return sticker found at the bottom of your original invoice. Affix the sticker to the outside of the box you are returning.
2. Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Achenbachs anywhere on the outside of the box.
3. Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
* Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
* More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Achenbachs.* (FedEx® and UPS® will not insure merchandise over $500.)
You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at email@example.com.
* Achenbachs will not be responsible for loss or damage of return shipments.